Corpus Pet Crematorium Chooses Addfield For Reliability And Superior Performance
The Problem With The Original Machine
Corpus Pet Crematorium, located in Derbyshire, United Kingdom, faced a significant challenge after purchasing a pet cremator from one of our competitors. Owners Becky and Anthony were initially swayed with the promise of an earlier delivery, however the issues that came with the machine meant that their business was put on hold.
From the moment the machine was delivered, Becky and Anthony felt unsupported. The machine was left outside without proper installation or guidance from the competitor company. Once they managed to install it, things went from bad to worse: continuous issues with fat leaks and mechanical breakdowns hindered their business. Even worse, they were not sent a service certificate, forcing them to shut down temporarily. Without any help or customer service from their previous supplier, Becky and Anthony were left helpless.
A Decision For Change
After months of operational headaches and financial strain, Becky and Anthony decided that enough was enough. They realised that to secure their business’s future, they needed a reliable machine from a company that provided ongoing support. Having previously considered Addfield, they decided to reach out.
After arranging a visit to the factory in Staffordshire, United Kingdom, they were greeted by our Pet Cremation expert, Kim, who gave them a comprehensive tour of the facility and presented the key features of Addfield’s pet cremators, as well as seeing the range of machines being built by our engineers. What impressed them the most was the attention to detail and the superior engineering behind the machines.
Superior Build Quality And Operational Savings
One of the major factors in Corpus Pet Crematorium’s decision to switch to Addfield was the machine’s superior build quality. Unlike the monolithic cast concrete design of their previous cremator, Addfield’s PET200 featured a triple-layered brick-based refractory system. This design difference had many operational benefits, especially in terms of energy efficiency. The improved insulation would reduce heat loss, cutting operating costs by over 40% and ensuring the cremator would be safe to touch during operation, offering peace of mind to the operators.
Addfield’s Commitment To Customer Satisfaction
Beyond the benefits of an efficient cremator, Becky and Anthony felt aligned with Addfield’s customer-centric ethos. As Becky noted, “We chose Addfield after speaking with them and realising their ethos is the same as ours – the customer is always the priority, and we both go above and beyond to get great customer outcomes.” This shared commitment to customer satisfaction gave them confidence in their decision.
Preparing For Future Growth
Anthony shared this sentiment, saying that their goal was to grow their business and help more families during the difficult times of losing a beloved pet. The new Addfield cremator provided them with the reliability they needed to expand their operations confidently. By investing in a high-quality machine, they could now focus on their customers and the compassionate services they offer, rather than worrying about machine failure.
Installation And Outstanding Performance
The PET200 cremator was installed in May 2024 and has been performing exceptionally well ever since. This new machine has transformed their business, allowing them to meet the growing demand for their pet cremation services.
The journey of Becky and Anthony at Corpus Pet Crematorium underscores the importance of investing in high-quality equipment and working with a company that prioritises customer satisfaction. Addfield’s superior technology and personalised customer service has transformed the crematorium’s operations. Unlike their previous experience with one of our competitors, Becky and Anthony now have peace of mind, knowing they can rely on Addfield.
And as we like to say here at Addfield, “They came, they saw, they bought.”
